Me ten years ago, on seeing a poorly designed interface “Wow, what idiot designed this?” Me, today: “What constraints were the team coping with that made this design seem like the best possible solution?” Empathy trumps fundamental attribution errors.

— Veevi Rosenstein (@uxresearch) December 29, 2018

So true – my experience is that empathy will get you far more in the long run. https://t.co/YPOr0DakqI

— Mike Mearls (@mikemearls) December 30, 2018